Republic of the Philippines
Province of Iloilo
Municipality of Oton

 

                                                                           OFFICE OF THE MAYOR

                                                                         EXECUTIVE ORDER NO. 39

Series of 2016

AN ORDER REVISING THE CITIZENS CHARTER OF THE LOCAL GOVERNMENT UNIT OF THE MUNICIPALITY OF OTON.

WHEREAS, the Anti-Red Tape Act of 2007 otherwise as Republic Act No. 9485 declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in the government;

WHEREAS, in accordance with this policy, local government units have been mandated by R.A. 9485 to set up service standards to be known as the Citizen’s Charter in the form of information billboards which should be posted at the most conspicuous places, or in the form of published materials written either in English, Filipino, or in the local dialect;

WHEREAS, A Steering Committee and a Task Force had been created and had served and participated as primary advisory body to the local chief executive which is instrumental in the drafting and creation of this Citizen’s Charter Initiative;

WHEREAS, consistent to this mandates and trust of our local government in pursuit of good governance, the Local Government Unit of Oton had implemented and observed the impact  of this law to our services and constituents, thus the need for some revision and retrofitting;

NOW, THEREFORE, I, CARINA V. FLORES, Municipal Mayor of the Municipality of Oton, by virtue of the powers vested in me by law do hereby order the implementation of the revised Citizens Charter of the Local Government Unit of the Municipality of Oton as hereby stated:

 

 

SECTION 1.                CITIZENS CHARTER OF THE MUNICIPALITY OF OTON

Vision and Mission Statement

Vision:

Oton, a Municipality of Character, a commerce and trade center of the South, a residential haven, where people are God-loving,  caring, very friendly, healthy, educated and empowered living in an ecologically- balanced and safe community with a progressive and competitive economy through good governance.

 Mission:

Very Friendly, effective and efficient delivery of basic services by the Local Government of Oton with active participation of the civil society organizations for transparent governance.

Performance Pledge

We, the officials and employees of the Local Government Unit of the Very Friendly Municipality of Oton, pledges:

To enforce this Citizens Charter with the help of the community—the Ogtonganons—we aspire to serve.  Your feedback on how well are we delivering, or how can we improve further, on our service commitment is vital.  It will spell the difference between sustaining our drive for excellence and sliding towards mediocrity.

To enhance transparency and accountability in government service.  It identifies who among our co-workers are responsible for each service; in many cases, it pinpoints accountability for every step in the service delivery system.  Through it, we have unilaterally removed the cloak of anonymity that has been the refuge of the irresponsible and the incompetent.

To strengthen ourselves at the end of the day—the local leadership, the bureaucracy and other instrumentalities of the local government.  Practicing good governance certainly does not kill; on the contrary, it makes the practitioner even stronger.  We will emerge stronger and better because this kind of governance is inclusive, propelled by the power of the very people it embraces and serves.

So help us God.

 

Feedback & Redress

To our Valued Ogtonanons:

We would very much welcome feedbacks – complaints or compliments regarding our service or personnel. You may also share your insights on how we may improve more our services.

Please drop your written complaint/ compliment at the suggestion box found at the Information Desk or call (033) 338-2228 and look for  Mrs. Erlinda H. Caminian our Municipal Government Department Head I of the Human Resource Management Office.

We exist in the service of the Ogtonganons.

 

List of Frontline Services

Office of the Municipal Assessor

  • Issuance of Certified True Copies of Tax Declaration/ Certification Regarding Assessment for Taxation
  • Assessment of Real Properties, Improvements and Machineries

 

Office of the Municipal Civil Registrar

  • Issuance of Civil Registry Documents (birth, marriage and death certificates)
  • Registration of Certificate of Live Birth, Death, Marriage
  • Issuance of Marriage License
  • Application of Legitimation,
  • Application of BREQS for SECPA Issuance

 

Municipal Enterprise and Economic Development Office

  • Issuance of Business Permits and Licenses (new application/ renewal)

 

Office of the Municipal Treasurer

  • Receiving of Payments and Issuance of Official Receipts
  • Issuance of Tax Clearances

 

Office of the Municipal Health Services

  • Health Certificate or Health Card (Food and Non-Food Handlers)
  • Sanitary Permit
  • Consultation

 

Office of the Municipal Engineer

  • Issuance of Building Permit
  • Issuance of Occupancy Permit

 

Office of the Municipal Social Welfare and Development

  • Issuance of OSCA ID’s
  • Aid to Individual in Crisis Situation

 

Office of the Municipal Environment and Natural Resources Officer

  • Issuance of MENRO Clearance
  • Issuance of Permit to Cut

 

Office of the Municipal Disaster Risk Reduction Management Officer

  • 24/7 Emergency Response
  • Issuance of Disaster Certification for Insurance and Financial Assistance

 

MUNICIPAL ASSESSOR’S OFFICE

 Schedule of Availability of Service:

Monday – Friday

8:00 A.M. – 5:00 P.M. with NO noon break

 

Who May Avail of the Service: General Pubic / Tax payers

ISSUANCE OF ORDER OF PAYMENTS FOR TAXATION ON REAL PROPERTIES

Duration: 10 minutes

 

 

Step

 

Applicant/Client

 

Service Provider

Duration of Activity (Under Normal Circumstances) 

Person in Charge

 

Fees

 

Form

1Secure Order of PaymentVerification of records for computation as basis to payment of taxes.10 minutesCelia / GemmaNoneReal Property Tax Assessment
END OF TRANSACTION

 

 

ISSUANCE OF CERTIFIED TRUE COPIES OF TAX DECLARATION/ CERTIFICATION REGARDING ASSESSMENT FOR TAXATION

Duration: 25 minutes

 

 

Step

 

Applicant/Client

 

Service Provider

Duration of Activity (Under Normal Circumstances) 

Person in Charge

 

Fees

 

Form

 

1

 

Client fills-up checklist of services desired

 

Verifies the request and advice client to pay at MTO

 

10 minutes

 

Celia / Gemma

 

55.00

 

Request Form/ Slip

 

 

2

 

Client proceeds to MTO for payment and return to Assessor’s Office and submit O.R.

 

 

Print-out the Tax Declaration/ Certification for signature of the Municipal Assessor

 

10 minutes

 

Celia / Gemma

 

 

 

 

3

 

Client waits for releasing

Municipal Assessor signs

documents;

Log and release CTC/ Certification

 

5 minutes

Lorenzo/

Luis/

Celia / Gemma

 

 

 

 

END OF TRANSACTION

 

 

MUNICIPAL CIVIL REGISTRAR’S OFFICE

Schedule of Availability of Service:

Monday – Friday

8:00am – 5:00 pm with NO noon break

 

Who May Avail of the Services:     General Public

ISSUANCE OF CIVIL REGISTRY DOCUMENTS (such as birth, marriage and death certificates)

Duration: 55 minutes (under normal circumstances)

 

What are the requirements:

  1. Valid ID of the client
  2. Authorization letter if the requesting party is not the  parent, spouse,  brother/sister of the document owner
StepApplicant/ ClientService ProviderDuration of Activity (Under Normal Circumstan-cesPerson in ChargeFeesForm
1.Secure Priority Number and fill up information slip and submit it to the frontline personnel.Issues Priority Number, assess the accomplished client’s information slip10 minutesAntonio Gallo/

Noel Escamilla

 

Priority Number/

Client’s information slip

 

 

2.

 

 

Client waits;Person in-charge verifies the availability of the records (if record is not available in the CRIS & e-CRIS, record will be searched manually)10 to  20 minutesNoel Escamilla/

Antonio Gallo/

Ma. Neriesa Aragones

 

Mun. Forms   26-1 ,  27 &  25
3.

 

 

 

Client proceeds to MTO for payment of fees

 

 

 

 

 

 

 

 

 

Clients waits,

 

 

 

 

 

 

 

 

 

 

Client receives the CTC document and signs the log book

If record is available, person in-charge issues order of payment and instruct client to pay the prescribed fee at the MTO, and prepares the requested document.

 

Verify/ review CTC documents  then forward to the Municipal  Civil Registrar for signature

 

Municipal Civil Registrar signs the documents

 

Release the document to the client

5 – 10 mins

 

 

 

 

 

 

 

 

 

 

 

8 minutes

 

 

 

 

 

 

5 minutes

 

 

 

2 minutes

 MTO Collection Clerk/

 

Antonio Gallo/

Noel Escamilla

 

 

 

 

 

 

Ma. Neriesa Aragones

 

 

 

 

 

Josefina C. Domingo

 

 

Ma. Neriesa/

Antonio/

Noel

P100/

copy

 

 

 

 

 

 

  1. REGISTRATION OF CERTIFICATE OF LIVE BIRTH

 

What are the requirements:

 

  1. Marriage Contract of parents (for timely registration)
  2. Original NSO Certification (no record on file)-for delayed registration
  3. Any 2 supporting documents to show name, date/place of birth of the child to be registered
  4. Joint affidavit of 2 disinterested persons
  5. Affidavit of mother if illegitimate
  6. If married, Certificate of marriage
  7. Community Tax Certificate of the informant

 

Duration: 50 minutes (under normal circumstances)

 

 

Step

 

Applicant/ Client

 

Service Provider

Duration of Activity (Under Normal Circumstances 

Person in Charge

 

Fees

 

Form

1.Secure Priority NumberIssue Priority No.1 minuteAntonio GalloPriority No.
    2.

 

 

 

 

 

Accomplish Client’s Information ShetAssess accomplished CIS and Prepare the Certificate of Live Birth. Return the  accomplished Certificate of Live Birth  to client for review on the correctness and completeness of the document for signature of registrant and attendant at birth25 minutesAntonio GalloClient’s Information Sheet LCR Form 102
3.

 

 

 

 

4.

Submit accomplished Certificate of Live Birth for encoding

 

For registration

 

 

 

or encoding

 

 

 

Release of Cert. of Live Birth

 

(For delayed Registration)

 

Pay to the MTO the prescribed fee and present O.R.

 

 

 

 

 

Follow-up the Cert. of Live Birth and present claimed stub for registration

 

For encoding

 

 

 

Release of Cert. of Live Birth

 

 

Encode the statistical portion of the Certificate of Live Birth

 

 

 

Assess  accomplished Cert. of Live Birth on its correctness and completeness  and register    in the Registry of Live Birth

Encode the registered Certificate of Live Birth in CRIS / eCRIS Program

 

Record outgoing document and released owner’s copy

 

 

 

 

Advice the client to pay to the MTO and follow up the document after 10 days posting period.

Prepare notice for delayed registration and encode the statistical portion

 

Assess  accomplished Cert. of Live Birth on its correctness and completeness  and register   in the Registry of Live Birth

 

Encode the registered Certificate of Live Birth in CRIS / eCRIS Program and issue certification

 

Record outgoing document and released owner’s

copy

 

 4 minutes

 

 

 

 

5 minutes

 

 

 

10 minutes

 

 

 

5 minutes

 

 

 

 

 

5 minutes

 

 

 

 

 

 

 

5 minutes

 

 

 

 

 

10 minutes

 

 

5 minutes

 

 

 

Ma. Neriesa Aragones

 

 

 

Josefina C. Domingo

 

 

Bonnaly Fajardo

 

 

Pamela Cordova

 

 

 

 

Ma. Neriesa Aragones

 

 

 

 

 

 

Josefina C. Domingo

 

 

 

 

Bonnaly Fajardo

 

Pamela Cordova

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

110.00

 

 

 

 

 

MF Form No. 26

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. REGISTRATION OF CERTIFICATE OF DEATH

 

     What are the requirements:

  1. Original NSO Certification (no record on file) for delayed registration
  2. Joint affidavit of 2 disinterested persons
  1. Any 2 supporting documents showing exact  name, date/place of death of the deceased
  2. Affidavit for delayed registration (at the back of death certificate)

 

Duration: 55 minutes  (under normal circumstances)

 

 

Step

 

Applicant/ Client

 

Service Provider

Duration of Activity (Under Normal Circumstances 

Person in Charge

 

Fees

 

Form

1.Secure Priority Number

 

Issue Priority No.1 minuteAntonio GalloPriority No.
2.

 

 

 

Accomplish Client’s information sheet and submit complete requirements if delayed registration.Assess accomplished CIS and prepare the Certificate of Death and return the accomplished Certificate of Death  to client for review on the correctness and completeness of the document for signature of registrant and attendant at death25 minutesAntonio GalloClient’s Information Sheet

 

LCR Form 103

3.

 

 

 

 

 

 

 

 

 

 

4.

 

 

 

5.

 

 

 

 

 

6.

 

Submit accomplished Certificate of Death for encoding and registration

 

For registration.

 

 

 

 

 

For encoding

 

 

 

Release of Cert. of Death

 

(For delayed registration)

 

Pay to MTO the prescribed fee and present O.R.

 

 

Follow-up the Cert. of Death and present claim stub

 

 

For  encoding

 

 

 

 

Release of Certificate of Death

Encode statistical portion of the Certificate of Death.

 

 

 

Assess accomplished Certificate of Death on its correctness and completeness and register in the Registry of Death.

 

Encode the registered Certificate of Death in CRIS/ eCRIS Program

 

Record outgoing document and released owner’s copy

 

 

Advice client to pay to MTO and follow-up the document     after a 10 days posting period. Prepare notice for  delayed registration and encode the statistical portion

 

Assess accomplished Cert. of Death on its correctness and completeness and register in the Registry of Death

 

Encode the registered  Certificate of Death in CRIS / eCRIS

Program and issue  certification

 

Record outgoing document and released owner’s copy

4 minutes

 

 

 

 

5 minutes

 

 

 

 

 

10 minutes

 

 

 

5minutes

 

 

 

 

5 minutes

 

 

 

 

 

5 minutes

 

 

 

 

15 minutes

 

 

 

 

5 minutes

Ma. Neriesa Aragones

 

 

Josefina C. Domingo

 

 

 

Bonnaly Fajardo

 

 

Pamela Cordova

 

 

Ma. Neriesa Aragones

 

 

 

 

Josefina C. Domingo

 

 

Bonnaly Fajardo

 

 

 

Pamela Cordova

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

110.00

 

 

 

 

 

MF Form No. 27

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. REGISTRATION OF CERTIFICATE OF MARRIAGE

 

     What are the requirements:

  1. Original NSO certification (no record on file) for delayed registration
  2. Original Copy of unregistered marriage contract with signatures
  3. In the absence of the Original marriage contract a certified  transcription copy based on the registry      book or record book
  4. Affidavit for delayed registration executed by the solemnizing officer or the person responsible for the registration of the marriage certificate
  5. Joint affidavit of 2 disinterested persons
  1. Any 2 supporting documents showing the  name, date/place of marriage of couple  and name of solemnizing Officer.
  1. Joint affidavit of couple

Duration: 55 minutes (under normal circumstances)

 

 

Step

 

Applicant/ Client

 

Service Provider

Duration of Activity (Under Normal Circumstances 

Person in Charge

 

Fees

 

Form

1.Secure Priority NumberIssue Priority No.1 minuteAntonio GalloPriority No.
     2.

 

 

 

 

 

 

 

 

 

 

 

 

3..

 

 

 

 

 

 

4.

 

 

 

6.

Submit the accomplished Certificate of Marriage and complete requirements if delayed registration  to the Administrative Officer.

 

 

 

Submit accomplished Marriage Certificate for encoding

 

Present for registration

 

 

 

 

 

 

Present for encoding

 

 

 

Release of Cert. of Marriage

 

Assess the accomplished marriage certificate and if delayed registration  prepare the reconstructed marriage certificate  return to client for review on the correctness and complete of the document

 

Encode statistical portion of the Marriage Certificate

 

 

Assess accomplished Marriage Certificate on its correctness and completeness and register in the Registry of Marriage.

 

Encode the registered Cert. of Marriage in CRIS/eCRIS Program

 

Record outgoing document and released owner’s copy

25 minutes

 

 

 

 

 

 

 

 

4 minutes

 

 

 

5 minutes

 

 

 

 

 

 

10 minutes

 

 

 

5 minutes

Ma. Neriesa Aragones

 

 

 

 

 

 

 

Ma. Neriesa Aragones

 

 

Josefina C. Domingo

 

 

 

 

 

Bonnaly Fajardo

 

 

 

Pamela Cordova

LCR Form 97

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MF No. 25

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For delayed registration)

 

Pay to  MTO the prescribed fee and present O.R.

 

 

 

Follow-up the Marriage Cert. and present claim stub for registration

 

 

 

For encoding

 

 

 

Release of Cert. of Marriage

 

Advice the client to pay to MTO and follow-up the document after a ten day posting period. Prepare notice for delayed registration and encode statistical portion.

 

Assess accomplished Marriage Cert. on its correctness and completeness and register in the Registry of Marriage

 

Encode the registered Cert. of Marriage in CRIS/eCRIS Program

 

Record outgoing document and released owner’s copy

5 minutes

 

 

 

 

 

 

 

5 minutes

 

 

 

 

 

10 minutes

 

 

 

5 minutes

Ma. Neriesa Aragones

 

 

 

 

 

 

Josefina Domingo

 

 

 

 

 

Bonnaly Fajardo

 

 

 

Pamela Cordova

110.00
  1. ISSUANCE OF MARRIAGE LICENSE

 

      What are the requirements:

  1. Certified true Copy of Birth/Baptismal Certificate-bring original
  1. Pre-Marriage Certificate (from MHO and MSWD)
  1. Parental Consent  ( 18 yrs. – below 21 yrs, old )
  1. Parental Advice  (21 yrs. –  below 25 yrs. old)
  2. If Foreigner -Legal Capacity to marry issued by the Embassy
  3. Xerox copy of Foreigner’s Passport
  4. Divorced Paper/ Annulment Papers (if Divorced/annulled)
  1. Death Certificate (if widow or widower)
  1. NSO Certificate of No Record of Marriage for both

 

Duration: 35 minutes under normal circumstances      (excluding travel and waiting time)

 

 

Step

 

Applicant/ Client

 

Service Provider

Duration of Activity (Under Normal Circumstances

 

 

Person in Charge

 

Fees

 

Form

 

1.

 

Secure Priority Number

 

 

Issue Priority No.

 

1 minute

 

Antonio Gallo

 

Priority No.

 

2.

 

 

 

 

 

 

 

Submit complete  requirements and fill up application form for marriage license. Left column for MALE & Right column for FEMALE

 

Assess the accomplished application form for Marriage License

 

25minutes

 

Ma. Neriesa Aragones

 

Form No. 90

3.

 

 

 

 

 

 

 

4.

 

 

 

 

5.

 

 

 

 

 

Pay to  MTO and present O.R. to the Administrative Officer

 

 

 

 

 

Follow-up the Marriage License  after ten days posting period and present claim stub

 

Release of Marriage License

 

 

Advice the client to pay the prescribed fees at  MTO  prepare notice for posting and inform the client to follow-up after a ten day posting period.

 

 

Issuance of marriage license and register in the Application for Marriage License.

 

Record outgoing document and released owner’s copy

2 minutes

 

 

 

 

2minutes

 

 

5 minutes

 

 

 

 

5 minutes

 Ma. Neriesa Aragones

 

 

 

Ma. Neriesa Aragones

 

Josefina C. Domingo

 

 

 

Pamela Cordova

698.00

2.00

 

 

 

 

 

 

 

 

MF No. 100

 

 

 

 

  1. APPLICATION FOR LEGITIMATION

(R.A. 9255 & R.A. 9858 )

 

Requirements:

  • SECPA Copy of Birth Certificate
  • CENOMAR of parents
  • Marriage Contract
  • Community Tax Certificate

 

 

 
StepClientsService ProviderDuration of TransactionPerson in ChargeFeesForms
1Fill up the information data/ slip for verificationSearch / Verify & validate the information given by client in the database2 minutesBonnaly P. FajardoMF No. 102
 

2

 

Submit the supporting documents

 

Check the supporting documents

 

2  minutes

 

MCR Personnel

 

MF No. 97

MF No. 103

CRS Forms 4 & 5

3WaitPrepare the documents for registration and endorsement10 minutesMCR Personnel
 

4

 

Pay the necessary fees

 

Advice clients to pay necessary fees

 

2 minutes

 

MCR Personnel

 

P400.00

 

5

 

Present the O.R.

 

Register the documents

 

5 minutes

MCR Personnel
 

6

 

Wait

 

Sign the documents for issuance

 

2 minutes

 

MCRO

 

7

 

Receive the document

 

Log and release the document

 

2 minutes

 

MCR Personnel

  1. APPLICATION of BREQS for SECPA Issuance

 

 

 

 
StepClientsService ProviderDuration of TransactionPerson in ChargeFeesForms
1Fill up the OCRG application formAssist the client how to fill up the form2 minutesMCR PersonnelMF No. 102

MF No. 97

 

 

2

Submit request formCheck completeness of the application form

 

2 minutesMCR PersonnelMF No. 103

CSR Forms 4 & 5

 

3Pay the necessary feesAdvice client to pay necessary local fees & OCRG fees

 

2 minutesMCR PersonnelP40 + P140
 

4

Present the O.R.

 

Encode the application on BREQS

 

5 minutesPamela Cordova
 

5

WaitAdvice clients to claim their SECPA request after 1 week2  minutesMCR Personnel
 

6

 

Get the transaction slip

 

Issue the transaction slip

 

2  minutes

 

MCR Personnel

 

7

 

Claim the SECPA Copy

 

Log and release the SECPA Copy

 

4 minutes

 

MCR Personnel

 

 

 

 

 

 

 

MUNICIPAL ECONOMIC ENTERPRISE DEVELOPMENT OFFICE

 

     ISSUANCE OF BUSINESS PERMIT (NEW & RENEWAL)

 

      Schedule of Availability of Service:

Monday – Friday

8:00am – 5:00 pm with NO Noon Break

 

      Who May Avail of the Services: Business Taxpayers

 

      What are the requirements:

For New:                       – DTI Registration (Single Proprietor) or SEC Registration (Partnership/ Corporation) or

CDA Registration (Cooperative)

For New/Renewal:          – BPLS Unified Form ( with Capital Investment Indicated for New and Gross Sales

                                                                        Receipts for Renewal)

– Community Tax Certificate (CTC)/ Corporate CTC (for Corporation)

– Brgy. Clearance for Business               – Sanitary Permit

– Police Clearance for Business             – MENRO Clearance

– Tax Clearance                                     – Fire Safety Inspection Clearance (FSIC)

– Occupancy Permit ( if necessary)         – Zoning Permit (if necessary)

Lease Contract Agreement (if space is rented)

     Duration of Processing : 20 minutes (excluding waiting & travelling time and will commence upon completion of all requirements)

 

StepApplicant/ClientService ProviderDuration of ActivityPerson in ChargeDocuments SubmittedDocuments CreatedFeesLoca-tion of Activity
1The client submits application form with the complete require-mentsBPLO staff reviews the completeness and validity of the documents, encode in the system and assess corresponding fees, approve for payment and forwards the documents to the BFP in charge for FSIC fees and clearance15 minutesBPLO staff , BOF personnel on dutyApplication form with complete requirementsApplication form, assessment form, FSIC clearance    NoneBPLO Office
2Payment of business TaxesCollects payments and instruct clients when to claim their Business Permits5 minutesCashierAccomplished form with all the requirementsOfficial ReceiptDepending on the type and capital/gross receiptsMunici-pal Treasu-rer’ Office
3Returns to BPLO for the approved business permit with sticker or plateReleases business permit from the system and route for signatory of the LCE* (please see note below)BPLO staffForwarded  forms and requirements from the cashierBusiness PermitNoneBPLO Office

 

Note: Releasing of Permit

Accomplished transactions submitted in the morning, business permit will be released the same day.

Accomplished transactions submitted in the afternoon, business permits will be released the next day.

MUNICIPAL TREASURER’S OFFICE

 

     RECEIVING OF PAYMENTS AND ISSUANCE OF OFFICIAL RECEIPTS

 

      Schedule of Availability of Service:

Monday – Friday

8:00am – 5:00 pm with NO Noon Break

 

      Who May Avail of the Services:    General Public

 

      What are the requirements:

RPT Payment                                        –           Order of payment or Previous Year’s OR

Business Taxes, Fees and other charges –          Billing statement / Order of payment/PTR or PRC ID

Tax Clearance                                       –           Order of payment

CTC                                                      –           Filled up CTC Information sheet/ Old CTC

 

     Duration:  Case to Case basis (depends on the transaction)

 

StepClientService ProviderDuration of Activity

 

Person in ChargeForms
1RPT Payment: Present Order of payment or previous year’s ORIssue computerized official receipts using the Wintax system

 

5 minutesLoida Tondo

 

Cherryl Panique

RPT Official Receipt
1Business Taxes, Fees & Other Charges: Present billing statement or Previous year’s OR or Order of payment from concerned offices

 

Issue computerized official receipts using the eTRACS system3 minutesNilo Damasco

 

John Lowynn Peregil

Official Receipt
1Community Tax Certificate:

Present filled up information form or old CTC

 

Issue Community Tax Certificate manually or computerized

 

5 minutesRosario Ganancial

 

Evangeline Tesoro

 

Nonita Gallenero

 

Community Tax Certificate
1 Securing of Tax Clearance:

Present latest RPT OR or Order of payment

Print out tax clearance and present to MTO for signatory5 minutesLoida Tondo

 

Cherryl Panique

Tax Clearance

 

 

 

 

 

 

MUNICIPAL HEALTH OFFICE

 

  1. ISSUANCE OF HEALTH CERTIFICATE OR HEALTH CARDS FOR

              (FOOD AND NON-FOOD HANDLERS)   

 

      Schedule of Availability of Service:

Monday – Friday  8:00 AM to 5:00 PM      Preferred Time 1:00PM –   4:00 PM

 

      Who May Avail of the Services:  General Public

 

      What are the requirements:

Normal Stool / or exam result                                Note:   Private laboratory results

Normal Sputum / or exam result                                                               are accepted

Chest X-Ray PA view upright (optional)

 

     Duration : Case to Case basis

 

StepApplicant/ ClientService ProviderDuration of Activity (under normal circums-tancesPerson in ChargeFeesForm
1Secure checklist of laboratory requestIssuance of the laboratory request: stool exam & sputum exam3 – 5 minutesSanitary InspectorNoneLaboratory Request Form Prescription
2Bring the specimen to the laboratory clinic / or to any private laboratory clinicReceive the correct collected specimen and advise client to pay the lab fees. TCB after 24 H regular3-5 minutesMedTech / SI on rotationSputum = 25.00

 

Stool = 20.00

Filled up laboratory request
3Hand –in official receipt and get the laboratory results from the MedTechReceive the official receipt and hand-in lab results3-5 minutesMedTech/SI on rotationnoneLaboratory results requested
4Hand-in laboratory resultsFacilitate the inclusion in ongoing consultation: admit/vital signs assessment ; history and physical examinationCase to case basisSanitary Inspector

 

 

 

 

 

Physicians

Individual Treatment Record
5Waiting for the number to be calledIf normal findings: recommends for issuance of health card

 

10 minutesSanitary Inspector MidwivesHealth card (Food and non-Food handler)
6Follow up with a new lab examinationsIf inappropriate findings:

Repeat lab exam in a specified time. Admit client for consultation / for proper assessment by the physician

Case to case basisNurse or midwivesIndividual treatment record

 

 

  1. ISSUANCE OF SANITARY PERMITS                    

 

      Schedule of Availability of Service:

 

Monday – Friday     8:00 AM to 5:00 PM

 

      Who May Avail of the ServicesGeneral Public

 

      What are the requirements:

Health Cards ( Food and Non-Food Handlers)

Inspection data of the Sanitary Inspector

 

     Duration : 3-6 minutes

 

Note: Exception: Doctor is on Leave/Scientific Meeting / Conference

 

 

StepApplicant / ClientService Provider 

Duration of the Activity (under normal circumstances)

 

Person in ChargeFeesForm
1Present proper requirements

 

Receive proper requirements

 

Case to case basisSanitary InspectorSanitary Permit
2Wait for the preparation of the Sanitary PermitPrepare the Sanitary Permit form and present to the physician for signatory

 

Case to case basisSanitary InspectorSigned Sanitary Permit

 

 

  1. CONSULTATION

Schedule of Availability of Service:

Monday – Friday          8:00 AM to 5:00 PM

Saturday – 8:00 to 12:00 NN  Extension hours for consultation

 

Who May Avail of the Services:  General Public

 

Duration : 10-15 minutes or varies depending  on the case of patient

 

Note: Exception: Doctor is on Leave/Scientific Meeting / Conference

 

 

       
StepApplicant/ ClientService ProviderDuration of ActivityPerson in ChargeFeesForm
   (Under Normal Circumstances)   
 1Registration:
Get the priority numberGive the priority number3 secondsNurse/MidwifeNonePriority number
 2Admitting Staff for consult:
Waiting for the number to bePersonal Data and chiefVariesNurse/MidwifeNoneEMR
 called.complaint encoding and prioritizing
3

 

Consultation Area Waiting `
ConsultationAssessment, Impression and7- 10 minutes (Varies for different clients)PhysiciansNoneEMR
 plan management
 4Home Instruction:
Carry out areaAdvised and give proper instruction7-10 minutes (Varies)NurseNoneEMR  and other services

OFFICE OF THE BUILDING OFFICIAL

 

  1. ISSUANCE OF BUILDING PERMIT

 

Schedule of availability of Services

MONDAY, TUESDAY AND THURSDAY             –           Processing of Building Permits

WEDNESDAY AND FRIDAY                              –           Site Inspection

 

            Who may avail the services                                     –           General Public

 

Duration                     –           5 minutes for issuance of forms and checklist    requirements

–           5 days processing of permits for residential buildings (complete requirements)

–           8 days processing of permits for commercial, industrial and institutional (complete requirements)

 

STEPAPPLICANT / CLIENTSERVICE PROVIDERDURATIONPERSON IN-CHARGEFEESFORMS
1

 

 

 

 

 

 

 

Secure forms and checklist for requirements·         Follow the requirements given5 mins·         Engr. Zenaida Cabañas

·         Manualito Cañon

·         Kathleen Mallorca

·         Raul Muyong

None·         Building

·         Sanitaty

·         Electrical

·         Fencing

·         Mechanical

·         Excavation

·         Demolition

·         Checklist

2Submit the application form with complete requirements·         Preliminary evaluation of building, plumbing, mechanical and electrical, If not ok return all the documents to the applicant together with checklist indicating the lucking documents with recommenda-tions.15 mins./

permit

Engr. Zenaida Cabañas /

Manuelito Canon

 

 

 

 

 

3 Follow up the submitted documents after 5 days for residential and 8 days for commercial, industrial and institutional. For the determination of the result of inspection and evaluation for the conformance to the building code and other referral codes and municipal ordinances·         Site inspection, evaluation of plans and documents for the conformance to the building code within 5 days. Prepare order of payment.

 

·         Non conformity of the building code, return the document to the client with recommenda-tions.

 

 

25 mins.

 

 

 

 

 

 

Engr. Zenaida CabañasDe-pends on the area and catego-ry of the buil-dingOrder of Payment
4

 

 

 

Proceed to the treasurer’s office for payment and photo copy the official receipt (3 copies) and submit to the building office·         Review and approval of permits20 minutesEngr. Ernesto TicaoN/AN/A

 

5Wait for the permit to be released·         Record the outgoing documents

·         Let the client signed the logbook

·         Release the permit

20 minutes·         Engr. Zenaida Cabañas

·         Manuelito Cañon

 

N/AN/A
  1. ISSUANCE OF OCCUPANCY PERMIT

 

Schedule of availability of Services

MONDAY, TUESDAY AND THURSDAY             –           Processing of Occupancy Permits

WEDNESDAY AND FRIDAY                              –           Site Inspection

 

            Who may avail the services                                     –           General Public

 

Duration                     –           5 minutes for issuance of forms and checklist    requirements

–           5 days processing of permits for residential buildings (complete requirements)

–           8 days processing of permits for commercial, industrial and institutional (complete requirements)

 

STEPAPPLICANT / CLIENTSERVICE PROVIDERDURATIONPERSON IN-CHARGEFEESFORMS
1

 

 

 

 

 

 

 

Secure forms and checklist for requirements·         Follow the requirements given5 mins·         Engr. Zenaida Cabañas

·         Manualito Cañon

·         Kathleen Mallorca

·         Raul Muyong

None·         Completion form
2Submit the application form with complete requirements·         Preliminary evaluation of COMPLETION FORM and other requirements, If not ok return all the documents to the applicant together with the checklist indicating the lacking documents with recommendations15 mins./

permit

Engr. Zenaida

Engr. Lixbert Silla

Manuelito Canon

 

 

 

 

3 Follow up the submitted documents after 5 days for residential and 8 days for commercial, industrial and institutional. For the determination of the result of inspection and evaluation for the conformance to the building code and other referral codes and municipal ordinances·         Site inspection, evaluation of plans and documents for the conformance to the building code within 5 days. Prepare order of payment.

 

·         Non conformity of the building code, return the document to the client with recommenda-tions.

 

 

25 mins.

 

 

 

 

 

 

Engr. Zenaida Cabañas

Engr. Lixbert Silla

De-pends on the area and catego-ry of the buil-dingOrder of Payment
4

 

 

 

Proceed to the treasurer’s office for payment and photo copy the official receipt (3 copies) and submit to the building office·         Review and approval of Occupancy permits2 minutesEngr. Ernesto TicaoN/AN/A

 

5Wait for the permit to be released·         Record the outgoing documents

·         Let the client sign the logbook

·         Release the permit

20 minutes·         Engr. Zenaida Cabañas

·         Engr. Lixbert Silla

·         Manuelito Cañon

 

N/AN/A

 

MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

 

Schedule of Availability of Service:

Monday – Friday

8:00am – 5:00 pm

 

  1. ISSUANCE OF OSCA ID’S

 

Who May Avail of the Services: Senior Citizens (60 years old and above)

 

What are the Requirements:

  1. Birth Certificate/Voter’s Affidavit/Marriage Contract or any document to attest to the age of the applicant
  2. 2 pcs 1×1 latest ID picture
  3. PhP 30.00 Membership Fee

 

Duration: 2 Days

StepApplicant/ ClientService ProviderDuration of Activity (Under Normal CircumstancesPerson in ChargeFeesForm
1.Fill-up application form.Assess if client is qualified based on the attached documents5 MinutesMa. Theresa GalloApplication Form
2.

 

 

 

Bring application form to Barangay FSCAP President for registration in the barangay chapter. 

1 Day

 

Ma. Theresa Gallo

     3.Submit accomplished application form with the required documentsPrepare ID of Senior citizen for Signature of Mayor and release to client. 

1 Day

 

Ma. Theresa Gallo

 

PhP 30.00

 

  1. AID TO INDIVIDUALS IN CRISIS SITUATION

 

Who May Avail of the Services: *Indigent Families In Crisis Situation Who Need Medical/Burial Assistance

 

What are the Requirements:

  1. Medical Certificate from the Hospital or Attending Physician/Death Certificate
  2. Prescriptions
  3. Referral from Punong Barangay

 

Duration: 1 Hour and 30 Minutes

 

Step

 

Applicant/ Client

 

Service Provider

Duration of Activity (Under Normal Circumstances 

Person in Charge

 

Fees

 

Form

 

1.

Get priority number and wait for number to be called.Give priority number to client.       30 Minutes Mr. Paquito Ronquillo /

Ma. Theresa Gallo

 

2.

 

 

 

Present supporting documents for interview.Assess and interview client and prepare Social Case Study Report and other supporting documents.     1 HourMs. Ruby Talha/

Ms. Ana Marie Delgado

Ms. Raquel Baldeviso

 

a.Voucher

b.Obligation Request Form

c.Certificate of Eligibility, d.Social Case Study Report

3.

 

 

Receive financial assistance.Release financial assistance to client.     1 Minute             -do- 

 

MUNICIPAL ENVIRONMENT AND NATURAL RESOURCES OFFICE

 

ISSUANCE OF ENVIRONMENTAL CLEARANCE/PERMIT TO CUT

 

Schedule of Availability of Service:

Monday-Friday              8:00 A.M-5:00 P.M

 

Who May Avail of the Services: General Public

 

What are the requirements:

  1. Environmental Clearance
  2. Copy of ECC or CNC(DENR) with attachment
  3. Discharge Permit(DENR)
  4. Permit to Operate(DENR) (generator set, rice mill. Etc.)
  5.   Brgy. Clearance
  6.    Other Certificates
  7. Permit to Cut
  8. Letter Request
  9. Clearance
  10. Photocopy of TCT/OCT/Tax Declaration
  11. Photos of Subject Trees for Cutting
  12. Photos of Tree Planting(Replacement)
  13. Other Documents

 

Duration: 15 minutes (under normal circumstances)

 

 

       Step

 

Applicant/Client

 

Service Provider

Duration of

Activity(under

Normal

Circumstances)

 

Person in

Charge

 

Fees

 

Form

 

1

Client asks for

requirements

Menro Staff gives

all the necessary

requirements

5 minutesValerie Paniergo
 

2

Complies/submit all

the requirements

Menro Staff

verifies the

submitted

documents and

prepare the Clearance

10 minutesValerie Paniergo/ Edwin Erecre
3Clients waits for releasingMGDH I-MENRO

validates the papers and signs it for release

5 minutesMenchie G.

Paniergo

Conducts Inspection if

necessary

Case to Case BasisErnesto Mediodia II / Edwin Erecre

 

 

 

 

 

MUNICIPAL DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

 

  1. 24/7 EMERGENCY RESPONSE

 

Schedule of availability of service:               24/7

 

Who may avail of the services:                     General Public

 

Duration:                                                     Quick response upon call

 

How to avail of the services:                         Thru Hotline Numbers: 335-0920 / 09205115666

 

StepApplicant/ClientService ProviderDuration of Activity (under normal circumstances)

 

Person in ChargeFeesForms
1Informant calls for helpThe radio controller entertains the caller, asks the place, time and situation of the victim3 minutesController 

 

2Informant states the location and nature of incidentOSART rescuers immediately report to the place of incident5-10 minutesTeam A or Team B of OSART
 Rescuers apply first-aid, get the patient’s information & vital signs and secure the patient10-20 minutesTeam A or Team B of OSART

 

  1. ISSUANCE OF DISASTER CERTIFICATION FOR INSURANCE AND FINANCIAL ASSISTANCE

 

Schedule of availability of service:

Monday – Friday  8:00 A.M – 5:00 P.M.

 

Who may avail of the services:   General Public

 

What are the requirements:

  1. Certification from the Punong Barangay
  2. Photo documentation of the affected house/structure
  3. Certification Fee if applying for insurance
  4. Community Tax Certificate
  5. Passbook or IDs from the insurance company if applying for insurance

 

Duration:  15 minutes under normal circumstances

 

StepApplicant/ClientService ProviderDuration of Activity (under normal circumstances)Person in ChargeFeesForms
1Client asks for requirementsMDRRMO Staff gives all the necessary requirements5 minutesAngelie S. Torremillano
2Complies/submit all the requirementsMDRRMO Staff verifies the submitted documents and prepare the certification5 minutesAngelie S. Torremillano
 Client waits for releasingMGDH I – MDRRMO validates the papers and signs it for release5 minutesMalvin R. Nad

 

SECTION 2. EFFECTIVITY. This executive order shall take effect immediately.

 

Municipality of Oton, Iloilo.

 

October 12, 2016.

 

 

 

 

 

                                                                                                            CARINA V. FLORES

                                                                                                                           Mayor